Remote Assistance Instructions

Make sure Remote Assistance is enabled on your PC.

To enable Remote Assistance:

Choose Start -> Control Panel -> System -> Remote Settings -> Remote.

Be sure the Remote tab of the System Properties dialog box is showing.

Select the Allow Remote Assistance Connections to This Computer check box and then click OK.

The System Properties dialog box will close.

How to Use Windows Remote Assistance

Step 1:
Type "assistance" into the search bar of your start menu, then click on the Windows Remote Assistance program link to launch Remote Assistance.

Step 2:
You will be asked whether you would like to ask for or offer help. Select Invite someone you trust to help you.

Step 3:
Save this invitation as a file and attach it to an email or Use e-mail to send an invitation.

Step 4:
Request a Remote Assistance session via our Work Order Ticket form.

More help can be found here.